Shipping & Returns
SHIPPING POLICY
Shipping Policy
At Novick Mini, we are committed to providing a smooth and reliable shopping experience for our customers worldwide. All orders are carefully processed and prepared within 1–3 business days after payment confirmation.
We work with trusted international shipping partners to ensure your items arrive safely and efficiently. Delivery times may vary depending on your location, customs processing, and seasonal demand, but most orders are delivered within 7–15 business days.
Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel every step of the way.
Please ensure that your shipping information is correct at checkout, as we cannot be responsible for delays or lost parcels caused by incorrect addresses.
If you have any questions regarding your order or delivery, our support team will be happy to assist you.
RETURN & EXCHANGE POLICY
Return & Exchange Policy
At Novick Mini, customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, we are here to help.
Customers may request a return or exchange within 14 days of receiving their order. To be eligible, items must be unused, in their original condition, and returned in the original packaging.
Please note that personalised items, sale items, and certain hygiene-related products may not be eligible for return or exchange unless they arrive damaged or defective.
If your item arrives damaged, incorrect, or faulty, please contact our support team within 48 hours of delivery with photos of the product and packaging so we can resolve the issue as quickly as possible.
Once your return has been received and inspected, we will notify you regarding the approval of your refund or exchange. Approved refunds will be processed back to the original payment method within a few business days.
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
For any questions regarding returns or exchanges, please contact our customer support team — we are always happy to assist you.